Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Clean
Comfortable
Inefficient Service
Far Location
6.2/10
Nice
Rooms
7.0
Location
6.0
Service
6.8
Dining
5.8
Guest reviews
6.2/10
based on 6 reviews
8.2
8.2/10 based on 396 reviews
Ronald
United Kingdom,
April
2024
5.0/10
The hotel rooms are much nicer than the lobby, but there were issues with lights not working and security entering the room. The service was very inefficient and lacking empathy in handling problems. The location is a bit far from major attractions. Dining needs improvement on food quality. Overall, the property falls short of a 5-star experience.
Rooms
6.0
The rooms ended up failing with lights not working and had to be switched 3 times. However, they are much nicer than the lobby.
Service
5.0
The service was very inefficient and showed no remorse for the issues faced.
Location
5.0
The location is a bit far from the main temples and ghats, making it a longer commute with Varanasi traffic.
Dining
5.0
The dining experience needs a lot of improvement in terms of quality.
Facilities
5.0
Facilities were lacking, especially in service efficiency and security measures.
Clean
Inefficient Service
Brian
United Kingdom,
March
2024
7.0/10
I stayed on the 6th floor, right by the roof swimming pool, which was a nice touch after exploring the bustling city. The interior planning was well done, although the rooms were smaller than expected. The hotel staff was attentive and professional, although they forgot our packed breakfast we ordered. The location was just okay, a bit far from the main attractions but easily accessible to prominent places. The dining options were limited with a mediocre experience, but decent coffee and cappuccino were available.
Rooms
7.0
The rooms, though smaller than in the pictures, were nicely planned.
Service
8.0
The staff was very professional and nice, despite forgetting our breakfast.
Location
6.0
The location is a bit far from the center but easily reachable from key places in the city.
Dining
6.0
The dining choices were limited, but the coffee was good.
Facilities
8.0
The effort put into the roof swimming-pool was commendable.
Great effort on the roof swimming-pool
Small rooms
David
United States,
February
2024
7.4/10
I had a mixed experience at the hotel. The rooms were well-equipped but smaller than expected, and there was no flexibility with late check-out requests. The service was generally good but a mishap with our breakfast order gave room for improvement. The location offered a peaceful setting away from the city but was a bit distant from key attractions. The dining options were tasty but somewhat limited during breakfast.
Rooms
7.0
The rooms, although well-equipped, turned out to be smaller than anticipated based on the pictures provided.
Service
8.0
The staff, especially in the restaurant, were attentive and eager to please, but there was an oversight with our pre-ordered pack breakfast.
Location
8.0
The hotel is situated in a tranquil area, detached from the busy Varanasi scenes, yet within a reasonable distance from the main attractions.
Dining
7.0
The dining options were varied and delicious, blending both continental and Indian cuisine, but choices were somewhat limited during the buffet breakfast.
Facilities
7.0
The hotel offered standard facilities expected from a 3-4 star establishment.
Variety in dining
Room size
Jonathan
United Kingdom,
October
2023
6.6/10
The hotel rooms are well-decorated, spacious, and equipped with quality amenities. Despite being smaller than expected from the pictures, there was no rush for check-out when we needed a little extra time. The location on the 6th floor, just in front of the rooftop swimming pool, was a nice touch after exploring the busy city.
Rooms
8.0
The rooms are well decorated and spacious, providing quality amenities.
Service
7.0
The staff members were outstandingly kind, with paper service personnel excelling at English compared to waiters. However, there was a slip-up with our pre-ordered pack breakfast.
Location
5.0
The hotel is a bit far from many temples and ghats, taking around 30 minutes to reach the old town and Ganges without much in the vicinity. While the location is not ideal for proximity to prominent spots, it does strive to enhance hospitality quality.
Dining
5.0
The dining experience, though complementary, was not on par with the hotel's standard. The food was average at best, with room for improvement.
Facilities
8.0
The hotel offers a range of facilities like room service, car hire, dry cleaning, housekeeping, laundry, and valet parking.